Crafting a great courtesy notice
In my latest post, I dive into my second-favorite UX topic: email formatting. (My top UX topic is still web forms.) Libraries send out SO many automated emails, and the default system formatting is usually not great.
I became involved in a project at my library to evaluate and rewrite the automated emails sent out by our integrated library system (ILS), Sirsi. These include courtesy notices (your book is due soon), overdue notices (your book is overdue), billing notices (you have now been charged for the overdue book), and more. This was one of my favorite projects in my time as a UX librarian, and I’ve now become the kind of person who corners friends and acquaintances at parties to talk about the importance of a good email subject line. In this spirit, I’ll share my top three tips for useful, usable email notices.
I write monthly posts for LibTech Insights, a blog about technology in academic libraries from Choice, an ACRL/ALA publisher.
If you’re so inclined, you can also check out the best slide deck I’ve ever co-authored (so far): “Emails Are UX, Too: How to Make Better Overdue Notices and Other Communications” for Designing for Digital 2021.