In 2024, I’ll be teaching two courses through Library Juice Academy, which offers online courses on a range of topics for library professionals.
These courses have a fee of $200; often, students’ employers will fund this professional development opportunity.
Do-It-Yourself Usability Testing
Dates: May 6–June 2, 2024
This four-week course will take a deep dive into practical DIY usability testing and empower you to collect valuable user feedback, even if you have zero budget for usability testing. In this course, you will learn how to use free tools to conduct a range of usability tests from start to finish. You will learn how to develop a research plan, identify and recruit good test participants, conduct in-person and remote testing on a range of device types (desktop, mobile, and tablet), record observations, analyze your findings, and present actionable recommendations. We will also examine strategies for moving from recommendation to action to create more usable online interfaces based on what you learn in usability tests.
Know Your User: Research Methods Beyond Usability Testing
Dates: June 3–June 30, 2024
User research is critical for data-driven decision-making and the continuous improvement of library spaces, services, and websites. This course will cover a selection of user research methods beyond traditional usability testing, including user interviews, observational studies, and diary studies. We’ll cover when and why methodology should be used as well as practical applications for designing and facilitating these studies. After taking this course, you’ll be prepared to turn questions about your users into sophisticated, creative studies that uncover insights about your user community.
I also teach workshops occasionally on technical topics.