Why you should think of stressed users as your default audience
I’m now writing monthly posts for LibTech Insights, a media vertical (blog) from Choice, an ALA publisher. It’s so great to be writing regularly again about libraries — I used to write a column for Behavioral and Social Sciences Librarian but stopped in 2020.
My first post: Why You Should Think of Stressed Users as Your Default Audience
As a user experience (UX) librarian, I believe in taking a UX approach to all aspects of academic library work. That means learning who your users actually are and prioritizing their needs — not the library’s — when you’re creating instructional materials, designing a website, proposing a new service desk, or even promoting a donation campaign. By thinking about the user’s experience from the start, you’ll increase the odds that your users will successfully complete their library-related work and consider your library to be helpful and relevant. In this post, I’ll consider how to write and design content with a UX approach, focusing specifically on the persona of the stressed user. Read more »