Use your reference interview skills to do user research
I write monthly posts for LibTech Insights, a media vertical (blog) from Choice, an ALA publication.
Interested in conducting user research? You already have the right skills.
I’m a user experience (UX) librarian who mainly interacts with students in the context of doing user research. But I’m preparing to return to the reference desk for a few hours a week for the first time in two years. As I dust off my reference skills, I’ve been ruminating on how user research and reference interviews overlap. Read more »